Fancourt, a leading international business and leisure destination has an exciting opportunity available for a Reservations Manager to head up the Reservations Department. Reporting to the Revenue Manger, the successful candidate will be responsible for heading up a team of six reservationists (3 group coordinators & three individual bookings coordinators) and will ensure that occupancy and revenue levels are maintained through effective management of the reservations team. Duties include:

·         Ensuring optimal yielding

·         Building of rates

·         Ensuring that reservationists follow up all enquiries and reservations

·         Weekly and monthly forecasting

·         Database management

·         Coordinating site visits

·         Assisting Reservationists with difficult queries

·         Loading and maintenance of  rates, packages and STO details

Minimum requirements include a Hotel qualification with at least 2 years experience in a similar position in a medium to large five star hotel or resort environment as well as in-depth understanding of Opera. The successful candidate will be a hard working, driven team player with excellent managerial and people skills.