Job Details

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Spa Manager

Date Job Posted: 19-Feb-2020

Location: Stellenbosch

A luxury 5* hotel seeks the professional services of a Spa Manager to fulfill the following duties and responsibilities:

  • Manage all outlets within the facility including the treatment rooms, wet area, gym and health bar
  • Ensure the availability of merchandise and services by maintaining appropriate stock levels
  • Train all spa therapists to provide consistently high standards of customer service
  • Ensure adherence to all company policies, procedures, and guidelines
  • Assist with therapist duties and coverage as required
  • To have a thorough knowledge of all skincare and  body products being used at the Spa and be able to use and prescribe products appropriately
  • Ensure the Department meets the required standards as set out by the Company
  • Create, update and implement departmental SOP's
  • Implement measures and systems to improve cost efficiency and the internal and external customer experience
  • Ensure that regular departmental meetings are held and that all company information is frequently shared throughout the department
  • Work towards ensuring high levels of employee engagement within the department, as well as positively contribute to the employee engagement levels of the hotel overall
  • Promote ongoing learning and development within the department
  • Identify individual training needs or development opportunities for employees and action or plan interventions accordingly
  • Implement measures and systems to improve cost efficiency and the customer experience
  • Budget, plan and monitor departmental expenditure, to ensure that costs remain within budgeted amounts
  • Comply with the prescribed people management requirements and or processes of the hotel

Qualifications & Experience Required:

  • Have at least one of the following or similar relevant qualifications:  CIDESCO, ITEC or SAAHSP
  • At least 3-5 years' experience as a Spa Manager or similar
  • Excellent interpersonal skills
  • Outstanding communication and listening skills
  • Computer knowledge essential
  • Have own reliable transport
  • Must be a non-smoker

Please forward your CV in MS Word format and include a recent profile photo with qualifications and contactable references.

Job Title Spa Manager
Employer Type Employer Type -> Hotels
Job Type Job Classification -> Spa Management
FT/PT Job Type -> Full-time
Province Location -> Western Cape
Town/City Stellenbosch
Salary Type Monthly
Salary R25 000 cost to company
Start Date Immediate
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