Front Office Manager - Hotel - Polokwane

Zeebra Junction Date Job Posted: 12-Jun-2018

Location: Polokwane


My Client a well known and popular Hotel and Conference Venue in Polokwane is recruiting for a Front Office / Reception  Manager.


  • R 14000.00 : Neg based on exprience 

Scope and General Purpose:

To take control of the Management and Operations of the Reception / Front Office Department, and to ensure that the standards as laid down by the Hotel policies and procedures are implemented & adhered to, in order to achieve the highest occupancy percentage at the best possible average room rate.

  • To provide the best possible standard in service to all guests that is inline with the Hotel Policies and Procedures.


  • Matric - grade 12 equivilent
  • Recognised 3 year tertiary qualification in the Hospitality industry will be an advantage
  • At least 2 year’s experience as an Assistant Front Office Manager in a similar 4 or  5 Star Hotel
  • Exceptionally fluent in English
  • High Level of computer literacy with emphasis on Opera ( preferable)  & Microsoft Office
  • Well developed leadership, training and communication skills
  • Good business acumen with competent financial understanding
  • Well developed negotiation skills
  • Well developed Administration and analytical skills & attention to detail
  • Ability to create a strong team climate
  • Ability to work shifts and occasional overtime
  • Conversational ability in a third official South African language and / or a European language would be an advantage
 Key Result Areas: 
  • To take operational responsibility for all aspects of Reservations, Reception, Concierge and Switchboard
  • To scheduling team members to ensure the correct level of coverage
  • Oversee and maintain departmental handover procedures
  • Ensure strict control over all procedures involving cash, billing, room allocation and record keeping
  • Assist the GM in reviewing departmental performance against the objectives set.
  • To be involved in the selection of team members, training and performance management.
  • Assist with maximizing of occupancy levels.
  • Maintain a high standard of personal service with all customers, internal and external as well as public areas surpassing those as set out by The Hotel management Executive and owners.
  • To manage & control daily revenues and to report any deviations, irregularities to revenue and VAT accruals to the Finance Manager and rectify accordingly.
    • To be fully aware of the trends in the industry and make suggestions for the improvement of the running of the Front Desk.
  • Represent the department in management meetings.
  • Assist with the formulation of the departmental standards and the running of the Front Of House Operations.
 Reporting To:   Ops manager  

Job ID
Job Title
Front Office Manager - Hotel - Polokwane
Employer Type
Salary Type
R13k - 14k per month
Start Date