Welcome guests as they arrive at the hotel.
Duties include checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with payments.
Must provide guests with information, answer their queries and deal with complaints.
Personal Qualities and Skills
As a hotel receptionist, you'll need to have:
A polite manner.
A high standard of personal presentation.
Excellent verbal and written communication skills.
A good telephone manner.
Customer service skills, patience, and tact.
The ability to be calm and well organized, even when working under pressure.
The ability to handle cash, credit/debit cards.Â
Need to be accurate and should, pay attention to detail.Â