Executive Housekeeper

Premier Hotels & Resorts Date Job Posted: 26-Jun-2018

Location: Pretoria

Our hotel in Pretoria is seeking an Executive Housekeeper.

Main duties and responsibilities:

  • Responsible for the overall running of the housekeeping department and supervising of staff
  • Co-ordinate rosters of the housekeeping team
  • Assign employees their duties and inspect work for conformance to prescribed standard of cleanliness
  • Assist room attendants in the cleaning of the rooms and public areas
  • Keeping record of inventories, stock to ensure adequate supplies
  • Do regular room checks for cleanliness and state of repairs
  • Report maintenance issues using the “Maintenance Log” and action
  • Responsible for all stock takes, stock variances and condemned items
  • Make timely and sound decisions with regards to appropriate course of action
  • Conduct training on room types, categories and amenities
  • Conduct departmental briefings
  • Manage and address issues relating to performance, deal with ill-discipline
  • Consistently recognize good performance
  • Establish open, trusting and caring relationships
  • Ensure associates understand and exceed customer expectations
  • Understand and focus on the key drivers of sales, associate and customer satisfaction, profitability and quality
  • Set performance against best benchmarks
  • Build positive and productive working relationships with customers, subordinates, peers and superiors and encourage this type of behaviour in others
  • Add value through revenue growth and operational efficiency through process improvement
  • Demonstrate emotional stability
  • Undertake room checks to follow through on previous orders given and ensure compliance thereto ensure that daily room inspections are conducted
  • Remain calm, confident and dependable during crisis
  • Set clear and measurable goals, objectives and manage results

Minimum criteria:

  • Grade 12 (Matric)
  • Good verbal and written abilities
  • Complete focus upon operational standards and deliverance throughout all aspects of the hotel
  • Complete focus upon stock controls
  • Complete focus upon safety, health and hygiene
  • Ability to anticipate customers needs and execute immediately
  • Ability to accept personal responsibility and accountability for the Rooms Division
  • Calm and reassuring, commands a presence
  • Ability to delegate and empower others
  • Ability to co-ordinate work efforts and monitor progress to achieve the desired results in timely fashion
  • Ability to create enthusiasm and a desire to excel
  • Ability to gain support and commitment from others

Job ID
Job Title
Executive Housekeeper
Employer Type
Salary Type
Market Related
Start Date
Meet all the necessary requirements listed in the job description
Are eligible to live and work in the country specified in the job description