Assistant Head Guide - Busy 5* Lodge - Greater Kruger

Kendrick Recruitment Date Job Posted: 05-Jul-2018

Location: Hoedspruit area

Kendrick Recruitment is now seeking a qualified & experienced (min. FGASA Level 2, Lead Trails)  Guide for the role of Assistant Head Guide with a busy, well-known 5* Game Lodge. Position based on a Big 5 property, near Hoedspruit, Limpopo.

Purpose

The Assistant Head Guide is responsible for conducting guided safari experiences that are unique and in line with the high standards of the organization. In addition assists the Head Guide with the overall management of the guiding department and is accountable to the Head Guide. The Assistant Head Guide is responsible for their own continuous education and that of their tracker, thereby ensuring the guests have an exceptional wildlife experience. He/She also assists in ensuring that game drive vehicles and related equipment are well-maintained and cared for at all times.

The Assistant Head Guide plays a critical role in ensuring that there is continuous communication with the Head Guide and lodge management in terms of all guest and guiding requirements.

The Assistant Head Guide takes on the role of the Head Guide, during the Head Guide’s absences from the lodge, and operates according to instruction contained in the written handover document from the Head Guide. When the Head Guide return from leave, he/she must be provided with a comprehensive handover document prepared by the Assistant Head Guide.

Scope of work

  • Ensures the highest quality of game experience for the guests.
  • Hosts guests in line with the company’s Standard of Excellence.
  • Shows an exceptional appreciation and sensitivity to the environment at all times.
  • Ensures that guest and staff safety is always a priority.
  • Communicates with Front of House staff to ensure the best possible experience for guests.
  • Conscientious maintenance and care of vehicles and related equipment.
  • Carries out administration duties timeously and effectively.
  • Undertakes a process of continuous education of self and other members of staff.
  • Assisting the head guide with the management of the guiding team.
  • Achieves service excellence though Teamwork.

As such the person filling this position needs to have:

Experience, Qualifications & Memberships:

  • A minimum of four years’ work experience as a field guide in a 5* lodge environment
  • Must have a minimum of FGASA Level 2 (full). FGASA Level 3 would be highly preferred.
  • Must have Lead Trails guide qualification (FGASA) with valid ARH
  • Valid first aid certificate
  • Valid NDT registration
  • A valid South African Code 8 Driver’s license and PrDP

Personality Traits:

  • Excellent communication and people handling skills
  • An inherent passion for observing, sharing and learning about wildlife
  • Flexible in that he/she is willing to change plans on the spur of the moment in the interest of guests
  • Confident but humble
  • Co-operative – and keen to work with the balance of the team in the interests of the lodge and the guests
  • Organizational skills – displaying attention to detail and time management
  • A developmental approach to his/her staff and colleagues
  • Leadership ability, particularly as regards assisting staff to operate to maximum effectiveness
  • Driver - with the potential to progress into a Head Guide position

Standard Company Benefits:

  • Cost to Company Package (Highly Competitive)
  • Live in
  • Meals provided
  • Uniform provided

Should you feel you are the perfect all-rounder our client is searching for, please apply with your updated CV (full), references and a recent head & shoulders photo ASAP!

Please note: Due to high volumes of applications received, should you not receive correspondence from us within seven (7) working days of submitting your application, please consider your application for this position as unsuccessful. You are welcome to apply for any other positions that we may advertise in the future.


Job ID
212106
Job Title
Assistant Head Guide - Busy 5* Lodge - Greater Kruger
Employer Type
FT/PT
Province
Town/City
Hoedspruit area
Salary Type
Monthly
Salary
Highly Competitive (Live in)
Start Date
ASAP
Meet all the necessary requirements listed in the job description
Are eligible to live and work in the country specified in the job description