FRONT OFFICE SUPERVISOR - Midrand

Premier Hotels & Resorts Date Job Posted: 23-Jul-2018

Location: Midrand

A 4 star Hotel in Johannesburg , Midrand is seeking a Front Office Supervisor.

Duties include:

• Supervise staff to ensure courteous and efficient welcoming and departure procedures for GUESTS in accordance with the minimum GUEST Service Standards
• Compliant and well versed in Health and Safety as well as Labour Legislation
• Supervise staff with regard to overall work performance and on the job conduct and conduct training needs analysis
• Maintain GUEST Assistance and service at the Reception area during shift times
• Schedule staff duty rosters and supervise the completion of daily administration in accordance with laid down procedure
• Oversee adherence to Front Office control, procedures and reporting requirements as well as the maintenance of data and records on the Front Office System
• Deal with Front Office statistical reports, receiving payments in acceptable forms, check GUEST folio accounts and calculate rates and discounts
• To ensure the periodic printing and recording of contingency reports
• To ensure a proper arrival/departure procedure in place for all daily reservations
Any special needs/requirements to be taken care of thus gaining loyalty and return business.

Qualifications:
Grade 12
Past experience in a similar position
 


Job ID
213900
Job Title
FRONT OFFICE SUPERVISOR - Midrand
Employer Type
FT/PT
Province
Town/City
Midrand
Salary Type
Monthly
Salary
Unspecified
Start Date
Meet all the necessary requirements listed in the job description
Are eligible to live and work in the country specified in the job description