A 4 star Hotel in Johannesburg , Midrand is seeking a Front Office Supervisor.
• Supervise staff to ensure courteous and efficient welcoming and departure procedures for GUESTS in accordance with the minimum GUEST Service Standards
• Compliant and well versed in Health and Safety as well as Labour Legislation
• Supervise staff with regard to overall work performance and on the job conduct and conduct training needs analysis
• Maintain GUEST Assistance and service at the Reception area during shift times
• Schedule staff duty rosters and supervise the completion of daily administration in accordance with laid down procedure
• Oversee adherence to Front Office control, procedures and reporting requirements as well as the maintenance of data and records on the Front Office System
• Deal with Front Office statistical reports, receiving payments in acceptable forms, check GUEST folio accounts and calculate rates and discounts
• To ensure the periodic printing and recording of contingency reports
• To ensure a proper arrival/departure procedure in place for all daily reservations
Any special needs/requirements to be taken care of thus gaining loyalty and return business.
Past experience in a similar position