Asst Bar Manager

Tanya Serra Food, Wine, Hospitality Recruitment Date Job Posted: 23-Oct-2018

Location: Cape Town

Minimum Experience or Qualification:

  • Diploma in Hotel or Food & Beverage Management advantageous

  • Must have at least 3 years food and beverage service experience in a 4/5* Hotel Bar or Upmarket Cocktail Bar; of which 2 years should be in a supervisory or management role.

  • Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel

  • Experience at operator level of a Point of Sales System – exposure to Micros advantageous

  • Experience at operator level of a Stock Management System – exposure to FnBShop advantageous

  • Highly presentable

  • Solid English verbal and written communication skills

  • Fluent with hospitality language and terminology, particularly food and beverage vocabulary

  • Exposure and understanding of restaurant financials

  • Experience in Service Recovery

  • Experience in mixology or sound beverage knowledge

  • Able to work flexible hours, weekends and holidays

 

Key Performance Objectives:

  • To assist with managing staff and the outlet operation on a day-to-day basis ensuring that:

    • Guest Service is in accordance with Leading Hotels of the World standards

    • Mise en place requirements are completed in accordance with SOP

    • Operating Equipment is correctly managed to ensure sufficient stock and minimal breakages

    • To ensure that whenever necessary corrective action is taken when staff do not meet the standards

  • To ensure that beverage stock movement is correctly and accurately tracked; as well as captured on FnBShop

  • To ensure end of service cash-ups and float management are completed in accordance with SOP

  • Co-ordinating special requests and extraordinary tasks in accordance with SOP

  • Ensure a guest satisfaction check of every guest within the outlet; dealing with any concerns and complaints in accordance with company service recovery guidelines; and by personally checking quality of both service and product on a continuous basis

  • Assist the  Bar manager with conducting monthly staff 1:1 and appraisals are completed timeously having regard for the development of individual employees in line with the goals of the business

  • Assist with the rostering of staff to meet the operational needs of the business ensuring service standards are met while being cognisant of the labour costs

  • Ensure a motivated and driven team by instilling and upholding the company ethos

  • Actively proposing promotional ideas on a regular basis as well as actively driving the sales and upselling culture of the restaurant to ensure an exceptional guest experience and the financial health of the business

  • Ensure that all guest enquires are responded to within the response guidelines of the Hotels

  • Personally driving all on-the-job training within the department in line with the Hotel’s SST program requirements

     

               


Job ID
224221
Job Title
Asst Bar Manager
Employer Type
FT/PT
Province
Town/City
Cape Town
Salary Type
Monthly
Salary
RTBA + ben
Start Date
As soon as