Floor Manager

Date Job Posted: 08-Nov-2018

Location: Stellenbosch



  • Adhere to Restaurant’s standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
  • Enforce sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas.
  • Responsible for ensuring consistent high quality of food and beverage preparation and service
  • Maintain professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards
  • Resolve customer complaints about food quality or service
  • Maintain relationships with customers, all staff including BOH staff
  • Organizing and supervising the shifts of waiting staff
  • Helping in any area of the restaurant when circumstances dictate
  • Ensure daily stock take of beverage is done
  • To ensure that all stores are organized and maintained according to required standard
  • To ensure that restaurants and cloakrooms are clean and well maintained, table appointments, including flower arrangements are impeccable
  • To ensure that waiters are always correctly and smartly dressed, that they offer professional and courteous service to their customers
  • To ensure that staff are briefed before every service and function
  • To ensure that room service orders are executed promptly and that they comply with the required standards
  • To ensure that bars and cloakrooms are clean and stocked with the stipulated requirements
  • To ensure that barmen are well trained, correctly and smartly dressed and serve their customers in a professional and friendly manner
  • To ensure maximum security in all areas under your control and that staff are fully aware of the importance of key security
  • To ensure that company and statutory hygiene standards are maintained in all areas
  • To attend timeously to customer complaints
  • To take the necessary steps in the event of theft, burglary or fire
  • To ensure that fair discipline is affected.
  • To ensure that an effective table reservation system is in operation
  • To circulate throughout all restaurants, bars and conference, maintaining a high profile with customers and staff.
  • To carry out or ensure that regular On-the-Job Training is taking place to agreed standards
  • Ensure that attendance registers are completed daily in accordance with statutory requirements
  • Ensure that cashing up procedures are strictly adhered to
  • To ensure that faults and defects are reported to Maintenance and actioned without delay
  • To ensure that proper handover between managers and staff are maintained on a regular basis
  • Report directly to GM regarding all important occurrences
  • Support and assist implementation of any additional systems or GM duties

Job ID
Job Title
Floor Manager
Employer Type
Salary Type
Start Date
Meet all the necessary requirements listed in the job description
Are eligible to live and work in the country specified in the job description