Restaurant General Manager - Western Cape

Kendrick Recruitment Date Job Posted: 10-Nov-2018

Location: Knysna

Kendrick Recruitment is now recruiting for an experienced General Manager / Restaurant Manager. We are looking for a dedicated, dynamic individual with excellent management skills and a natural leader. 

Restaurant Manager

Summary of position: Oversee and co-ordinate day-to-day operations of the business. Plan, organise, train and lead as necessary to achieve stated objectives in sales, costs, employee’s retention, guest service and satisfaction, food quality, cleanliness and sanitation. Creating an environment to promote teamwork.

Key Performance Areas: 

  • Maintain brand reputation ,Ethos and Values of the company

  • Build long term relationships with our customers, suppliers and staff

  • Responding, handling, solving complaints and concerns

  • Under and implement completely all policies, procedures, standards, specifications, guidelines and training programs.

  • Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive , productive working environment

  • Manage cash, cash ups, day banks and implement operating procedures

  • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policy, procedures and rules.

Operational functions: 

Staff Management 

  • Assess staffing requirements, recruitment, appoint , training, coaching and reviewing and corrective action of staff

  • Ensure staff know and adhere to established codes of practise

  • Organise and monitor staff schedules according to operational and budgetary standards

  • Set example of friendliness , helpfulness and energy among staff daily

  • Set dress , uniform and behavioural standard

  • Ensure alcohol regulations are adhered to


  • Maintain employment records

  • Responding, handling, solving complaints and concerns in any and all forums

  • Ensure security processes adhered to

  • Co-ordinate restaurant operations for each shift

  • Total restaurant and bar receipts are reconciled with sales daily

  • Monitor and corrective action to all budgetary items

  • Implement and oversee all cost-cutting measures

  • Determine and execute operating procedures

  • Carry out restaurant marketing, advertising & promotional activities and campaigns

Kitchen Management 

  • Ensure quality and quantity of food and beverage standards maintained

  • Monitoring and maintenance of agreed gross profit > 33%

  • Ensure adherence to set recipes and presentation standards

  • Minimise and recording of all waste 

  • Manage the incident, handover books as well as the advertising, wastage and customer care accounts

  • Ensure proper delivery schedules and documentation and storage of all food and non-food items

  • Keep current with trends, media, and news in the industry

  • Ensure that all products are received in correct unit count and condition and that deliveries are performed in accordance with the restaurant’s receiving policies’ and procedures

FOH Management

  • Ensure all guests feel welcome and are given responsive, friendly and courteous service at all times

  • 80% of time spent in the front of house during operating times

  • Manage the incident, handover books as well as the advertising, wastage and customer care accounts

  • Interact with guests and employees to ensure all inquiries and complaints are handled timeously

Health and Hygiene

  • Fully understand all country and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees & guests

  • Fill in where needed to ensure guest service standards and efficient operations.

  • Set dress , uniform and behavioural standard

Monitor adherence to Health and Safety as well as hygiene standards


To apply for this amazing opportunity, please ensure we get the following: 

* Updated CV in Word format with reasons for leaving each employer

*  A recent photo of yourself preferably in uniform 

* Any written references you might have 



Job ID
Job Title
Restaurant General Manager - Western Cape
Employer Type
Salary Type
R 25 000 - R 30 000
Start Date
Meet all the necessary requirements listed in the job description
Are eligible to live and work in the country specified in the job description