Location: Tom Burg
Candidate will be required to:
Will be responsible for the management of the operational area in such a manner that customer satisfaction is achieved.
Assist with queries and guests complaints – management on duty.
Effective management of all staff
Create and maintain relationship with guests.
Responsible for the management of the entire establishment in the absence of the GM
Effective leadership, manage and oversee all departments within the hotel
Plan and manage the day to day operations effectively
Drive the broader goals of the hotel in relation to all outlets mentioned above
To ensure consistent acquisition and maintenance of guests
The managing of Human Resources paperwork for the entire hotel
Ensure the required policies, procedures and administrative systems and controls are in place
Day to day guest interaction to receive feedback and actively implement necessary action
Overseeing and assisting in departmental stock takes
Adherence to all company practices
Leading, training and motivating the team
Drive the hotel’s quality plan and implement all required standards