Operations Manager - Lephalale

Phoenix Recruitment Date Job Posted: 06-Dec-2018

Location: Lephalale

5* Luxury Lodge close to Lephalale is looking for an Operations Manager.

  • Will be responsible for the management of the operational area in such a manner that customer satisfaction is achieved.
  • Assist with queries and guests complaints – management on duty.
  • Effective management of all staff
  • Create and maintain relationship with guests.
  • Responsible for the management of the entire establishment in the absence of the GM.
  • Effective leadership, manage and oversee all departments within the hotel
  • Plan and manage the day to day operations effectively
  • Drive the broader goals of the hotel in relation to all outlets mentioned above
  • To ensure consistent acquisition and maintenance of guests.
  • The managing of Human Resources paperwork for the entire hotel.
  • Ensure the required policies, procedures and administrative systems and controls are in place.
  • Day to day guest interaction to receive feedback and actively implement necessary action.
  • Overseeing and assisting in departmental stock takesAdherence to all company practices
  • Leading, training and motivating the team
  • Drive the hotel’s quality plan and implement all required standards.
  • To stand in and perform the duties of an Acting General Manager in the absence of the General Manager.


  • Minimum of 3 years’ experience as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in a 4/5 Star Hotel
  • Should be experienced within all different areas of a Hotel
  • Polite, friendly person with a strong personality that can think on their feet.
  • Well spoken and well presented individual.
  • Strong leader who have been in charge of employees before.
  • Must have grade 12 and be computer literate.
  • Previous experience on Opera and Micros would be an advantage.
  • Formal hospitality degree/diploma preferable.

Job ID
Job Title
Operations Manager - Lephalale
Employer Type
Salary Type
Neg + Live in
Start Date
Meet all the necessary requirements listed in the job description
Are eligible to live and work in the country specified in the job description