FOH / Field Guide Couple - R Neg - Thornybush

Cedar Wood Recruitment Date Job Posted: 11-Jan-2019

Location: Hoedspruit

Our client situated in the Thornybush Private Nature Reserve is looking for a FRONT OF HOUSE / FIELD GUIDE COUPLE to join their team.

FIELD GUIDE

KEY FOCUS AREAS:

· Provide a professional, personalised and educational wildlife experience to guests including game drives and bush walks

· Ensure that vehicle and field guide equipment is kept in excellent working condition

· Firearm procedures are in line with statutory requirements

· Hosting of guests

· Assist with bush clearing/road maintenance as needed

 

EXPERIENCE/QUALIFICATIONS NEEDED:

· 3 to 5 years’ experience guiding in in a similar lodge environment

· FGASA Level 2, ARH & Full Trails Guide Qualification

· DEAT Registered

· Valid South African Driver’s License and PrDP

· Valid First Aid Certificate

· A passion for nature, animals, conservation and the environment

· General vehicle maintenance and lodge maintenance knowledge

· Good command of the English language, written and spoken

· Ability to cope with pressure

· Excellent organizational and planning skills

· Co-operative and happy to work with the balance of the team in the interests of the lodge and the guests

· Organized with attention to detail and time

· Able to anticipate guests needs and facilitating the small touches that enhance the guest

experience

· Excellent social and interpersonal skills, bright bubbly personality, enthusiastic.

· Professional and neat in personal appearance and image

 

FRONT OF HOUSE

KEY FOCUS AREAS:

· Guest Relations and Hosting

· Ensure Guest satisfaction

· Meet and greet guests on arrival

· Good interaction/communication with Lodge Management and fellow staff and guest

· Lodge related administration, guest communication

· Hosting of meals and bush functions, ensuring the smooth running of meal services and high standards of service are maintained

· Perform room checks, guest check ins and orientations

· Perform guest check outs, ensuring that guest bills are correct and that payment is taken and recorded correctly

 

 

EXPERIENCE/QUALIFICATIONS NEEDED:

 

· Hotel school qualification or Tertiary education preferred

· Fluent in English, excellent English Verbal and Written communication skills

· At least 3-5 years’ experience in a similar role in a 5-star Game Lodge preferred

· Computer literate at intermediate level, MS Office, Excel with a working knowledge of Eres, Apex and Pastel being beneficial

· Able to work efficiently and effectively as part of a Team and Independently

· Valid South African Driver’s License

· Flexible attitude and willing to take on tasks as necessary

· Excellent social and interpersonal skills, able to interact with guests and behave appropriately

· High sense of responsibility

· Willing to work flexible hours around guest arrival and departure times

· Ability to multi-task, be flexible and able to work accurately under pressure

· Accuracy when compiling guest bills, payments and balancing spreadsheets

· Passion for people, bubbly outgoing and ability to communicate with guests and staff on all levels and a love for life in the bush a must

· Neat, tidy and well presented

· Attention to detail

 

COMPENSATION:

· Market related salary DOE

· 50% medical Aid, Provident fund, Uniform, 15 days' annual leave per year

· Meals and Accommodation while on duty

· Work cycle of 6 weeks on 2 weeks' cycle leave

· Must live on site

 

TO APPLY:

· Send CV with head and shoulders photograph, Cover letter and Qualifications

· Supply 2 separate contactable references from previous employment

 

CONSIDERATION:

· Couples will only be considered due to accommodation restrictions, unfortunately couples with children or pets cannot be accommodated.

· Open to South African residents only

 

START DATE:

ASAP

Job Ref # 3004


Job ID
230758
Job Title
FOH / Field Guide Couple - R Neg - Thornybush
Employer Type
FT/PT
Province
Town/City
Hoedspruit
Salary Type
Monthly
Salary
Negotiable depending on experience
Start Date
A.S.A.P
Meet all the necessary requirements listed in the job description
Are eligible to live and work in the country specified in the job description