FOH / Field Guide Couple - R Neg - Thornybush

Cedar Wood Recruitment Date Job Posted: 11-Jan-2019

Location: Hoedspruit

Our client situated in the Thornybush Private Nature Reserve is looking for a FRONT OF HOUSE / FIELD GUIDE COUPLE to join their team.

FIELD GUIDE

KEY FOCUS AREAS:

· Provide a professional, personalised and educational wildlife experience to guests including game drives and bush walks

· Ensure that vehicle and field guide equipment is kept in excellent working condition

· Firearm procedures are in line with statutory requirements

· Hosting of guests

· Assist with bush clearing/road maintenance as needed

 

EXPERIENCE/QUALIFICATIONS NEEDED:

· 3 to 5 years’ experience guiding in in a similar lodge environment

· FGASA Level 2, ARH & Full Trails Guide Qualification

· DEAT Registered

· Valid South African Driver’s License and PrDP

· Valid First Aid Certificate

· A passion for nature, animals, conservation and the environment

· General vehicle maintenance and lodge maintenance knowledge

· Good command of the English language, written and spoken

· Ability to cope with pressure

· Excellent organizational and planning skills

· Co-operative and happy to work with the balance of the team in the interests of the lodge and the guests

· Organized with attention to detail and time

· Able to anticipate guests needs and facilitating the small touches that enhance the guest

experience

· Excellent social and interpersonal skills, bright bubbly personality, enthusiastic.

· Professional and neat in personal appearance and image

 

FRONT OF HOUSE

KEY FOCUS AREAS:

· Guest Relations and Hosting

· Ensure Guest satisfaction

· Meet and greet guests on arrival

· Good interaction/communication with Lodge Management and fellow staff and guest

· Lodge related administration, guest communication

· Hosting of meals and bush functions, ensuring the smooth running of meal services and high standards of service are maintained

· Perform room checks, guest check ins and orientations

· Perform guest check outs, ensuring that guest bills are correct and that payment is taken and recorded correctly

 

 

EXPERIENCE/QUALIFICATIONS NEEDED:

 

· Hotel school qualification or Tertiary education preferred

· Fluent in English, excellent English Verbal and Written communication skills

· At least 3-5 years’ experience in a similar role in a 5-star Game Lodge preferred

· Computer literate at intermediate level, MS Office, Excel with a working knowledge of Eres, Apex and Pastel being beneficial

· Able to work efficiently and effectively as part of a Team and Independently

· Valid South African Driver’s License

· Flexible attitude and willing to take on tasks as necessary

· Excellent social and interpersonal skills, able to interact with guests and behave appropriately

· High sense of responsibility

· Willing to work flexible hours around guest arrival and departure times

· Ability to multi-task, be flexible and able to work accurately under pressure

· Accuracy when compiling guest bills, payments and balancing spreadsheets

· Passion for people, bubbly outgoing and ability to communicate with guests and staff on all levels and a love for life in the bush a must

· Neat, tidy and well presented

· Attention to detail

 

COMPENSATION:

· Market related salary DOE

· 50% medical Aid, Provident fund, Uniform, 15 days' annual leave per year

· Meals and Accommodation while on duty

· Work cycle of 6 weeks on 2 weeks' cycle leave

· Must live on site

 

TO APPLY:

· Send CV with head and shoulders photograph, Cover letter and Qualifications

· Supply 2 separate contactable references from previous employment

 

CONSIDERATION:

· Couples will only be considered due to accommodation restrictions, unfortunately couples with children or pets cannot be accommodated.

· Open to South African residents only

 

START DATE:

ASAP

Job Ref # 3004


Job ID
230758
Job Title
FOH / Field Guide Couple - R Neg - Thornybush
Employer Type
FT/PT
Province
Town/City
Hoedspruit
Salary Type
Monthly
Salary
Negotiable depending on experience
Start Date
A.S.A.P