Location: Cape Town
Reservations Consultant required in Cape Town (salary neg)
Main Duties & Responsibilities
Create and process lodge reservations (both group and FIT) for our three safari lodges in Botswana.
Provide support for our luxury tour operating division by quoting and handling touring files as and when necessary.
Making lodge reservations for FIT’s and groups, preparing rate proposals and following up on the business
to ensure revenue.
Quoting, managing and making tour operating bookings including flights, transfers, restaurant reservation, as well as accommodation bookings.
Assist & maintain an efficient administration system within the department.
Assist with related duties as and when required by management.
Ensure accurate & detailed capturing of lodge reservations.
Reviewing, monitoring and revising guest service standards, thereby enhancing guest satisfaction.
Supply quotations based on the client’s requests.
Ensure all quotations are followed up on a regular basis in order to ensure maximum revenue.
Be flexible in working hours and ensure coverage when needed.
Ability to manage room blocks.
Consistent application of all reservations systems, policies and procedures.
Creating and managing all travel logistics and file handling, including financial aspects.
Required Qualifications & Experience
Excellent customer service orientation.
Groups reservations experience advantageous.
Previous experience in a luxury tour operating environment required. (Safari operating environment beneficial).
Computer Literacy and creative writing skills required.
Previous Hospitality and Travel Experience essential.
Opera experience (extremely beneficial).
The ability to work effectively in a pressurised environment.
The ability to work well within a team environment and without supervision.
Exceptional telephone etiquette and mannerisms required.
Team and goal orientated.