Senior Restaurant Manager - Melrose Arch

Date Job Posted: 13-Feb-2019

Location: Johannesburg


  • We are seeking a Restaurant Manager to join our team our Melrose branch.
  • Someone dynamic.
  • Fluent in English is compulsory.
  • 7+ years’ experience in restaurant management
  • The senior manager will be responsible for the overall operational effectiveness of the branch.


Minimum requirements:

  • MINIMUM 7 years’ experience as a restaurant manager
  • Matric certificate
  • Own reliable transport (valid driver’s license preferable)
  • Previous experience as a manager in an upmarket restaurant
  • Working knowledge of Office and Micros
  • Ability to multitask in an upscale, high volume environment with efficiency;
  • The candidate should be enthusiastic, energetic, passionate, creative and be a team player – he/she should be able to take initiative and go the extra mile;
  • Able to work within a stressful pressurising environment, serve at least 100 customers.
  • Excellent interpersonal skills for diplomatically handling staff and customers
  • Excellent verbal and written communication skills
  • Excellent leadership skills
  • Ability to motivate and train team members.
  • Professional in communication and demeanour
  • Must have strong managerial skills
  • Exceptionally well organised
  • Must be a team player
  • Strong written and oral communication skills for managing business admin and personnel matters;
  • Problem-solving ability to resolve issues as they arise;
  • Impeccable service standards, clean work habits and attention to detail;
  • Ability to lead others and positively influence employee behaviour;



  • Overall managerial and operational responsibility of the restaurant
  • Managing the floor during shifts to ensure that all standards and steps of service are met through all guest’s interactions
  • Ensuring that checklists and proper opening and closing functions are being completed in each shift
  • Communicate effectively, both verbally and in writing, to provide clear direction to the staff
  • Observe performance and encourage improvement where necessary
  • Ensure staffing levels are accurate based on the restaurants' standard levels
  • Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff
  • Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information
  • Ensure that all steps of services as outlined in training materials are being followed on a daily basis
  • Resolve customer complaints and ensure follow-up
  • Resolve problems to the satisfaction of involved parties
  • Move throughout the restaurant and kitchen areas to visually monitor and take action to ensure food quality and service standards are met
  • Utilize POS equipment to accurately charge customers and computer equipment to create relevant expense, management and wages reports
  • Ensure that all standards and restaurant cash handling procedures are met
  • Maintain cleanliness of the outlets on a daily basis
  • Solicit feedback from guests concerning the service and food & beverage offerings
  • Ensure all daily and monthly reports are detailed and submitted in a timely matter
  • Achieve budgets, sales targets and overall profitability of the branch
  • Control overall sales and expenses of the shop
  • Recruitment and induction of all floor and kitchen staff
  • Identify training needs and execute training programmes
  • Responsible for monthly wages
  • Performance management, staff shifts, resignation/ termination checklists, staff notice boards, staff reviews, etc.
  • General office administration and ordering (stationery / upkeep of files / etc)
  • Responsible for stock management and ordering
  • Responsible for overall maintenance
  • Ensure the business complies with regulations, health, fire, hazard and safety legislations
  • Total work days: 6 days a week, 1 day off



  • Gross Salary between (R25,000 and R30,000 per month) -  negotiable, depending on experience
  • Daily Meals


Please ensure that you provide the following with your application:

  • Photograph: head and shoulders picture, in low resolution format for our database
  • Start and end dates for all previous employment
  • Contactable references including telephone numbers and email addresses for all previous employers

Job ID
Job Title
Senior Restaurant Manager - Melrose Arch
Employer Type
Salary Type
Start Date