Senior Restaurant Manager - Melrose Arch

Date Job Posted: 13-Feb-2019

Location: Johannesburg


  • We are seeking a Restaurant Manager to join our team our Melrose branch.
  • Someone dynamic.
  • Fluent in English is compulsory.
  • 7+ years’ experience in restaurant management
  • The senior manager will be responsible for the overall operational effectiveness of the branch.


Minimum requirements:

  • MINIMUM 7 years’ experience as a restaurant manager
  • Matric certificate
  • Own reliable transport (valid driver’s license preferable)
  • Previous experience as a manager in an upmarket restaurant
  • Working knowledge of Office and Micros
  • Ability to multitask in an upscale, high volume environment with efficiency;
  • The candidate should be enthusiastic, energetic, passionate, creative and be a team player – he/she should be able to take initiative and go the extra mile;
  • Able to work within a stressful pressurising environment, serve at least 100 customers.
  • Excellent interpersonal skills for diplomatically handling staff and customers
  • Excellent verbal and written communication skills
  • Excellent leadership skills
  • Ability to motivate and train team members.
  • Professional in communication and demeanour
  • Must have strong managerial skills
  • Exceptionally well organised
  • Must be a team player
  • Strong written and oral communication skills for managing business admin and personnel matters;
  • Problem-solving ability to resolve issues as they arise;
  • Impeccable service standards, clean work habits and attention to detail;
  • Ability to lead others and positively influence employee behaviour;



  • Overall managerial and operational responsibility of the restaurant
  • Managing the floor during shifts to ensure that all standards and steps of service are met through all guest’s interactions
  • Ensuring that checklists and proper opening and closing functions are being completed in each shift
  • Communicate effectively, both verbally and in writing, to provide clear direction to the staff
  • Observe performance and encourage improvement where necessary
  • Ensure staffing levels are accurate based on the restaurants' standard levels
  • Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff
  • Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information
  • Ensure that all steps of services as outlined in training materials are being followed on a daily basis
  • Resolve customer complaints and ensure follow-up
  • Resolve problems to the satisfaction of involved parties
  • Move throughout the restaurant and kitchen areas to visually monitor and take action to ensure food quality and service standards are met
  • Utilize POS equipment to accurately charge customers and computer equipment to create relevant expense, management and wages reports
  • Ensure that all standards and restaurant cash handling procedures are met
  • Maintain cleanliness of the outlets on a daily basis
  • Solicit feedback from guests concerning the service and food & beverage offerings
  • Ensure all daily and monthly reports are detailed and submitted in a timely matter
  • Achieve budgets, sales targets and overall profitability of the branch
  • Control overall sales and expenses of the shop
  • Recruitment and induction of all floor and kitchen staff
  • Identify training needs and execute training programmes
  • Responsible for monthly wages
  • Performance management, staff shifts, resignation/ termination checklists, staff notice boards, staff reviews, etc.
  • General office administration and ordering (stationery / upkeep of files / etc)
  • Responsible for stock management and ordering
  • Responsible for overall maintenance
  • Ensure the business complies with regulations, health, fire, hazard and safety legislations
  • Total work days: 6 days a week, 1 day off



  • Gross Salary between (R25,000 and R30,000 per month) -  negotiable, depending on experience
  • Daily Meals


Please ensure that you provide the following with your application:

  • Photograph: head and shoulders picture, in low resolution format for our database
  • Start and end dates for all previous employment
  • Contactable references including telephone numbers and email addresses for all previous employers

Job ID
Job Title
Senior Restaurant Manager - Melrose Arch
Employer Type
Salary Type
Start Date
Meet all the necessary requirements listed in the job description
Are eligible to live and work in the country specified in the job description