Description:
- We are seeking a Restaurant Manager to join our team our Bryanston branch.
- Someone dynamic.
- Fluent in English is compulsory.
- 7+ years’ experience in restaurant management
- The senior manager will be responsible for the overall operational effectiveness of the branch.
- NO FAST FOOD MANAGERS WILL BE CONSIDERED
- DO NOT APPLY IF MINIMUM REQUIREMENTS ARE NOT MET
Minimum requirements:
- MINIMUM 7 years’ experience as a restaurant manager
- Matric certificate
- Own reliable transport (valid driver’s license preferable)
- Previous experience as a manager in an upmarket restaurant
- Working knowledge of Office and Micros
- Ability to multitask in an upscale, high volume environment with efficiency;
- The candidate should be enthusiastic, energetic, passionate, creative and be a team player – he/she should be able to take initiative and go the extra mile;
- Able to work within a stressful pressurising environment, serve at least 100 customers.
- Excellent interpersonal skills for diplomatically handling staff and customers
- Excellent verbal and written communication skills
- Excellent leadership skills
- Ability to motivate and train team members.
- Professional in communication and demeanour
- Must have strong managerial skills
- Exceptionally well organised
- Must be a team player
- Strong written and oral communication skills for managing business admin and personnel matters;
- Problem-solving ability to resolve issues as they arise;
- Impeccable service standards, clean work habits and attention to detail;
- Ability to lead others and positively influence employee behaviour;
ESSENTIAL DUTIES & RESPONSIBILITIES
- Overall managerial and operational responsibility of the restaurant
- Managing the floor during shifts to ensure that all standards and steps of service are met through all guest’s interactions
- Ensuring that checklists and proper opening and closing functions are being completed in each shift
- Communicate effectively, both verbally and in writing, to provide clear direction to the staff
- Observe performance and encourage improvement where necessary
- Ensure staffing levels are accurate based on the restaurants' standard levels
- Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff
- Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information
- Ensure that all steps of services as outlined in training materials are being followed on a daily basis
- Resolve customer complaints and ensure follow-up
- Resolve problems to the satisfaction of involved parties
- Move throughout the restaurant and kitchen areas to visually monitor and take action to ensure food quality and service standards are met
- Utilize POS equipment to accurately charge customers and computer equipment to create relevant expense, management and wages reports
- Ensure that all standards and restaurant cash handling procedures are met
- Maintain cleanliness of the outlets on a daily basis
- Solicit feedback from guests concerning the service and food & beverage offerings
- Ensure all daily and monthly reports are detailed and submitted in a timely matter
- Achieve budgets, sales targets and overall profitability of the branch
- Control overall sales and expenses of the shop
- Recruitment and induction of all floor and kitchen staff
- Identify training needs and execute training programmes
- Responsible for monthly wages
- Performance management, staff shifts, resignation/ termination checklists, staff notice boards, staff reviews, etc.
- General office administration and ordering (stationery / upkeep of files / etc)
- Responsible for stock management and ordering
- Responsible for overall maintenance
- Ensure the business complies with regulations, health, fire, hazard and safety legislations
- Total work days: 6 days a week, 1 day off
Benefits:
- Gross Salary between (R25,000 and R30,000 per month) - negotiable, depending on experience
- Daily Meals
Please ensure that you provide the following with your application:
- Photograph: head and shoulders picture, in low resolution format for our database
- Start and end dates for all previous employment
- Contactable references including telephone numbers and email addresses for all previous employers