Description:

• We are seeking a Restaurant Manager to join our team our Bryanston branch.
• Someone dynamic.
• Fluent in English is compulsory.
• 7+ years’ experience in restaurant management
• The senior manager will be responsible for the overall operational effectiveness of the branch.
• NO FAST FOOD MANAGERS WILL BE CONSIDERED
• DO NOT APPLY IF MINIMUM REQUIREMENTS ARE NOT MET

Minimum requirements:

• MINIMUM 7 years’ experience as a restaurant manager
• Matric certificate
• Own reliable transport (valid driver’s license preferable)
• Previous experience as a manager in an upmarket restaurant
• Working knowledge of Office and Micros
• Ability to multitask in an upscale, high volume environment with efficiency;
• The candidate should be enthusiastic, energetic, passionate, creative and be a team player – he/she should be able to take initiative and go the extra mile;
• Able to work within a stressful pressurising environment, serve at least 100 customers.
• Excellent interpersonal skills for diplomatically handling staff and customers
• Excellent verbal and written communication skills
• Excellent leadership skills
• Ability to motivate and train team members.
• Professional in communication and demeanour
• Must have strong managerial skills
• Exceptionally well organised
• Must be a team player
• Strong written and oral communication skills for managing business admin and personnel matters;
• Problem-solving ability to resolve issues as they arise;
• Impeccable service standards, clean work habits and attention to detail;
• Ability to lead others and positively influence employee behaviour;

ESSENTIAL DUTIES & RESPONSIBILITIES

• Overall managerial and operational responsibility of the restaurant
• Managing the floor during shifts to ensure that all standards and steps of service are met through all guest’s interactions
• Ensuring that checklists and proper opening and closing functions are being completed in each shift
• Communicate effectively, both verbally and in writing, to provide clear direction to the staff
• Observe performance and encourage improvement where necessary
• Ensure staffing levels are accurate based on the restaurants' standard levels
• Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff
• Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information
• Ensure that all steps of services as outlined in training materials are being followed on a daily basis
• Resolve customer complaints and ensure follow-up
• Resolve problems to the satisfaction of involved parties
• Move throughout the restaurant and kitchen areas to visually monitor and take action to ensure food quality and service standards are met
• Utilize POS equipment to accurately charge customers and computer equipment to create relevant expense, management and wages reports
• Ensure that all standards and restaurant cash handling procedures are met
• Maintain cleanliness of the outlets on a daily basis
• Solicit feedback from guests concerning the service and food & beverage offerings
• Ensure all daily and monthly reports are detailed and submitted in a timely matter
• Achieve budgets, sales targets and overall profitability of the branch
• Control overall sales and expenses of the shop
• Recruitment and induction of all floor and kitchen staff
• Identify training needs and execute training programmes
• Responsible for monthly wages
• Performance management, staff shifts, resignation/ termination checklists, staff notice boards, staff reviews, etc.
• General office administration and ordering (stationery / upkeep of files / etc)
• Responsible for stock management and ordering
• Responsible for overall maintenance
• Ensure the business complies with regulations, health, fire, hazard and safety legislations
• Total work days: 6 days a week, 1 day off

Benefits:

• Gross Salary between (R25,000 and R30,000 per month) -  negotiable, depending on experience
• Daily Meals

Please ensure that you provide the following with your application:

• Photograph: head and shoulders picture, in low resolution format for our database
• Start and end dates for all previous employment
• Contactable references including telephone numbers and email addresses for all previous employers