Accommodation Guest House Manager

Date Job Posted: 12-Apr-2019

Location: Northcliff

A luxurious boutique guest house in Randburg, Johannesburg seeks a manager to head up all departments and ensure the smooth operation of the establishment. This will include the successful rolling out of service, food and beverage, and housekeeping. 

Skills / Character: 

  • Have initiative, and be proactive
  • Be a team player
  • Both lead and be led
  • Honest


Experience: 

  • Tertiary Education in hospitality would be beneficial
  • Must have minimum 3 years experience in a management role within the hospitality industry. 
  • Experience working with booking systems and POS will be considered a major strength

The Candidate's Duties will include:

  • To ensure personal hygeine and presentation compliance by all staff in Housekeeping and Front office departments 
  • To be aware of the day’s business both in Room Occupancy, Special Requirements and VIP needs
  • To be aware of the day's business in the executive functions room, and to run boutique functions
  • Liaise with Reception regarding Room moves, VIP guests, Special Needs and act on any information given.
  • Issue keys, room lists, house assistant check lists and cleaning schedules to housekeeping staff at the beginning of shift and collect and check them at end of shift.
  • Daily inspection of guest rooms, public areas, recreational area for cleanliness, appearance and also to make sure these areas are kept as per the hotels standard.
  • Ensure all Maintenance work in Bedrooms, Back of House, Kitchen and Public Areas are rectified promptly
  • Ensuring that accommodation is clean, well maintained and attractively presented.
  • Ensure that company standards for guest services, décor, and housekeeping services are met or exceeded.
  • Ensure Guest’s and Hotel Laundry and Dry Cleaning is dealt to hotel management's management.
  • Maintain a par stock level of stationary, linen and amenity requirements in order to ensure consistency in standards.
  • Knowledge of local and company hygiene, health and safety regulations
  • Developing and utilising check lists for regular preventative maintenance.
  • Developing and utilising check lists for regular cleaning and upkeep.
  • Conduct meetings and training sessions as and when required.
  • To assist in the development and writing of Housekeeping departmental SOP's.
  • To actively train all staff to the standards laid down in the Training Manual and monitor their work performance.
  • Approving Duty rosters for housekeeping and laundry always taking into account the hotel status (Arrival / Departure / Occupancy).
  • Monitor staff performance to ensure that guests are happy and that the hotel is well run
  • Minimise wastage of materials and energy through careful monitoring of staff.
  • Train staff on answering guest enquires about hotel policies and services.
  • Manage and serve small restaurants (6 guests or less) independently.
  • Manage all check-in’s and check-out’s personally.

 

Serious applicants only please - submit your CV via hoteljobs. 

If you do not receive a response on your application within the first week, please consider your application unsuccessful.


Job ID
239399
Job Title
Accommodation Guest House Manager
FT/PT
Province
Town/City
Northcliff
Salary Type
Monthly
Salary
Unspecified
Start Date
As Soon As Possible
Meet all the necessary requirements listed in the job description
Are eligible to live and work in the country specified in the job description