Bar Manager - Hotel, Cape Town

Kendrick Recruitment Date Job Posted: 07-May-2019

Location: Cape Town

MINIMUM EXPERIENCE OR QUALIFICATION

· Diploma in Hotel or Food & Beverage Management advantageous.

· Must have at least 3 years of food and beverage service experience in a 4 or 5* Hotel Bar or Upmarket Cocktail Bar of which 2 years should be in a supervisory or management role.

· Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel.

· Experience at Operator level of a Point of Sales System – exposure to Micros advantageous.

· Experience at Operator level of a Stock Management System – exposure to FnBShop advantageous.

· Highly presentable.

· Solid English verbal and written communication skills.

· Fluent with hospitality language and terminology, particularly food and beverage vocabulary.

· Exposure and understanding of restaurant financials.

· Experience in Service Recovery.

· Able to work flexible hours, weekends and holidays.

 

KEY PERFORMANCE OBJECTIVES

· To manage staff and the outlet operation on a day-to-day basis ensuring that:

o Guest Service is in accordance with company and organisation standards.

o Mise en place requirements are completed in accordance with SOP.

o Operating equipment is correctly managed to ensure sufficient stock and minimal breakages.

o To ensure that whenever necessary corrective action is taken when staff do not meet the standards.

· To ensure that beverage stock movement is correctly and accurately tracked, as well as captured on FnBShop.

· To ensure the end of service cash-ups and float management are completed in accordance with SOP.

· Co-ordinating special requests and extraordinary tasks in accordance with SOP.

· Ensure a guest satisfaction check of every guest within the outlet; dealing with any concerns and complaints in accordance with company service recovery guidelines and by personally checking the quality of both service and product on a continuous basis.

· Ensure that monthly staff 1:1 and appraisals are completed timeously having regard for the development of individual employees in line with the goals of the business.

· Ensure the rostering of staff to meet the operational needs of the business ensuring service standards are met while being cognisant of the labour costs.

· Ensure a motivated and driven team by instilling and upholding Red Carnation ethos

· Monitoring and reporting cover counts and average spend trends.

· Actively proposing promotional ideas on a regular basis as well as actively driving the sales and upselling culture of the restaurant to ensure an exceptional guest experience and the financial health of the business.

· Ensure that all guest enquiries are responded to within the response guidelines of the company.

· Personally driving all on-the-job training within the department in line with the Hotel’s SST program requirements.


Job ID
241700
Job Title
Bar Manager - Hotel, Cape Town
Employer Type
FT/PT
Province
Town/City
Cape Town
Salary Type
Monthly
Salary
Market Related
Start Date
ASAP
Meet all the necessary requirements listed in the job description
Are eligible to live and work in the country specified in the job description