Bar Manager - Hotel, Cape Town

Kendrick Recruitment Date Job Posted: 07-May-2019

Location: Cape Town

MINIMUM EXPERIENCE OR QUALIFICATION

· Diploma in Hotel or Food & Beverage Management advantageous.

· Must have at least 3 years of food and beverage service experience in a 4 or 5* Hotel Bar or Upmarket Cocktail Bar of which 2 years should be in a supervisory or management role.

· Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel.

· Experience at Operator level of a Point of Sales System – exposure to Micros advantageous.

· Experience at Operator level of a Stock Management System – exposure to FnBShop advantageous.

· Highly presentable.

· Solid English verbal and written communication skills.

· Fluent with hospitality language and terminology, particularly food and beverage vocabulary.

· Exposure and understanding of restaurant financials.

· Experience in Service Recovery.

· Able to work flexible hours, weekends and holidays.

 

KEY PERFORMANCE OBJECTIVES

· To manage staff and the outlet operation on a day-to-day basis ensuring that:

o Guest Service is in accordance with company and organisation standards.

o Mise en place requirements are completed in accordance with SOP.

o Operating equipment is correctly managed to ensure sufficient stock and minimal breakages.

o To ensure that whenever necessary corrective action is taken when staff do not meet the standards.

· To ensure that beverage stock movement is correctly and accurately tracked, as well as captured on FnBShop.

· To ensure the end of service cash-ups and float management are completed in accordance with SOP.

· Co-ordinating special requests and extraordinary tasks in accordance with SOP.

· Ensure a guest satisfaction check of every guest within the outlet; dealing with any concerns and complaints in accordance with company service recovery guidelines and by personally checking the quality of both service and product on a continuous basis.

· Ensure that monthly staff 1:1 and appraisals are completed timeously having regard for the development of individual employees in line with the goals of the business.

· Ensure the rostering of staff to meet the operational needs of the business ensuring service standards are met while being cognisant of the labour costs.

· Ensure a motivated and driven team by instilling and upholding Red Carnation ethos

· Monitoring and reporting cover counts and average spend trends.

· Actively proposing promotional ideas on a regular basis as well as actively driving the sales and upselling culture of the restaurant to ensure an exceptional guest experience and the financial health of the business.

· Ensure that all guest enquiries are responded to within the response guidelines of the company.

· Personally driving all on-the-job training within the department in line with the Hotel’s SST program requirements.


Job ID
241700
Job Title
Bar Manager - Hotel, Cape Town
Employer Type
FT/PT
Province
Town/City
Cape Town
Salary Type
Monthly
Salary
Market Related
Start Date
ASAP