Receptionist

Date Job Posted: 02-Jul-2019

Location: Cape Town

THE COMMODORE HOTEL

INTERNAL VACANCY

This vacancy will be filled taking into consideration the Legacy Hotel Employment Equity Policy.

POSITION:                            RECEPTIONIST

SCOPE & GENERAL PURPOSE:

The successful candidate will have a passion for guests, service and product excellence, an eye for detail and the ability to work as part of an energetic Team                                     

REQUIREMENTS:               

  • At least 2 year experience in the Hotel industry, in a similar position.
  • Opera “Front Office and Cashiering functions” an advantage
  • Excellent Computer skills (Windows/Microsoft Office literate).
  • Fluent in English – Verbal & Written Communication
  • Display a high level of emotional intelligence and be well groomed.
  • Customer orientation, professional charm and sophistication is an advantage
  • Ability to work shifts and occasional overtime
  • Able to work under pressure.

 

QUALIFICATIONS:

  • Minimum Std 10 (Grade 12)
  • Hotel School Diploma or National Qualification equivalent an advantage

 

KEY RESPONSIBILITIES:

  • To ensure that all guests are checked in and out in a professional, efficient and courteous manner and maintain a high standard of personal service with all customers, internal and external as well as public areas surpassing those as set out by Legacy Hotels and Resorts international.
  • Ensuring that Front Office policies and procedures regarding front desk procedures, switchboard duties, handling incoming messages, mail, deliveries, packages etc. are strictly adhered to.
  • Dealing with all guest queries regarding bookings, in house queries, payments and after departure services.
  • To assist the Sales & Marketing department in promoting and selling the hotel & the facilities to prospective guests.
  • Ensuring effective communication from the reception department to all operational departments.
  • To make reservations in the absence of the Reservations department and after hours.
  • To be fully aware of the trends in the industry and make suggestions for the improvement of the running of the Front Desk.
  • To assist as far as possible with the induction and training of new staff members and students. And to carry out duties that the Front Office & Rooms Division Manager’s may require from time to time.

DATE REQUIRED:               Immediately

REPORTING TO:                 Front Office Manager / Assistant Front Office Manager

APPLICATIONS:

Applications to be addressed to HR Department for attention Lisa Karner, to reach her by no later than

Friday 28th June 2019 Please accompany your application with a full updated CV.  You can also send your application via e-mail to lkarneratlegacyhotels.co.za


Job ID
247692
Job Title
Receptionist
Employer Type
FT/PT
Province
Town/City
Cape Town
Salary Type
Monthly
Salary
Negiotable
Start Date
As soon as possible