THE COMMODORE HOTEL

INTERNAL VACANCY

This vacancy will be filled taking into consideration the Legacy Hotel Employment Equity Policy.

POSITION:                            RECEPTIONIST

SCOPE & GENERAL PURPOSE:

The successful candidate will have a passion for guests, service and product excellence, an eye for detail and the ability to work as part of an energetic Team                                     

REQUIREMENTS:               

• At least 2 year experience in the Hotel industry, in a similar position.
• Opera “Front Office and Cashiering functions” an advantage
• Excellent Computer skills (Windows/Microsoft Office literate).
• Fluent in English – Verbal & Written Communication
• Display a high level of emotional intelligence and be well groomed.
• Customer orientation, professional charm and sophistication is an advantage
• Ability to work shifts and occasional overtime
• Able to work under pressure.

QUALIFICATIONS:

• Minimum Std 10 (Grade 12)
• Hotel School Diploma or National Qualification equivalent an advantage

KEY RESPONSIBILITIES:

• To ensure that all guests are checked in and out in a professional, efficient and courteous manner and maintain a high standard of personal service with all customers, internal and external as well as public areas surpassing those as set out by Legacy Hotels and Resorts international.
• Ensuring that Front Office policies and procedures regarding front desk procedures, switchboard duties, handling incoming messages, mail, deliveries, packages etc. are strictly adhered to.
• Dealing with all guest queries regarding bookings, in house queries, payments and after departure services.
• To assist the Sales & Marketing department in promoting and selling the hotel & the facilities to prospective guests.
• Ensuring effective communication from the reception department to all operational departments.
• To make reservations in the absence of the Reservations department and after hours.
• To be fully aware of the trends in the industry and make suggestions for the improvement of the running of the Front Desk.
• To assist as far as possible with the induction and training of new staff members and students. And to carry out duties that the Front Office & Rooms Division Manager’s may require from time to time.

DATE REQUIRED:               Immediately

REPORTING TO:                 Front Office Manager / Assistant Front Office Manager

APPLICATIONS:

Applications to be addressed to HR Department for attention Lisa Karner, to reach her by no later than

Friday 28th June 2019 Please accompany your application with a full updated CV.  You can also send your application via e-mail to lkarnerlegacyhotels.co.za