Hotel Reservationist

Karen Tupper Recruitment Date Job Posted: 09-Oct-2019

Location: Cape Town

An experienced FIT Reservationist is sought to join the reservations team of this very busy 5* hotel.  Assisting the Reservation & Revenue Managers, candidates must have hotel reservations experience in FIT / individual reservations experience to maximize occupancy and revenue and upsell the properties' additional service  Must have good communication skills in English and extensive working experience on Opera PMS.  Duties and responsibilities will include:

  • Handles all incoming calls and emails for accommodation, respond to all inquiries in a timely manner
  • Resolves issues with guests in the best possible way, bearing in mind the interest of the hotel and the guest
  • Maintain up to date knowledge on sales strategies, rates, products, packages, facilities and inventory at all times
  • Sell the hotel products and services to meet guests needs in line with the hotels' concepts, with a focus on hotel profit
  • Follow up on no-shows and commissions 
  • Builds and maintains strong working relationships with the entire hotel focusing on Front Office, Sales and/or Meeting & Events.
  • Maintains management of reservations and messages daily

Minimum Requirements:

  • At least 1-2 years Reservations experience in a 4/5 star hotel
  • Excellent communication skills
  • The ability to use Opera, MS Word, Excel, and Outlook
  • Excellent time management and organizational skills as well as accept a flexible work schedule when necessary
  • The ability to use own initiative and work in a pressurized environment
  • Excellent team player skills
  • Fluency  in English, both written and oral
  • Excellent telephone manner and a clear voice
  • High levels of motivation, enthusiasm and be innovative
  • Ability to work shifts on a rotation basis

Please forward your CV in MS Word format and include a recent profile photo with contactable references.

Job ID
Job Title
Hotel Reservationist
Employer Type
Cape Town
Salary Type
R12 000.00
Start Date
Meet all the necessary requirements listed in the job description
Are eligible to live and work in the country specified in the job description