Jnr Restaurant Reservationist

Tanya Serra Food, Wine, Hospitality Recruitment Date Job Posted: 08-Nov-2019

Location: Cape Town

One of SA's Top 10 restaurants seeks a Jnr Restaurant Reservationist.

To optimise sales & profitability through an effective and efficient reservations process whilst enhancing relationships with existing clients.  

Minimum Requirements:

  • Grade 12
  • Diploma / Degree from a reputable hotel school
  • 2-3 years’ restaurant reservations experience
  • Previous junior sales or front of house experience
  • Good listening skills, professional and polite telephone manner
  • Ability to work quickly and accurately under pressure
  • Computer literacy  
  • Excellent customer care skills
  • Ability to deal with difficult calls in a calm and professional manner
  • Good timekeeping and reliability

Key Responsibilities include, but are not limited to:

  • Assist & maintain an efficient administration system within the department.
  • To maintain client database.
  • To ensure that an efficient and accurate filing system, both manual and electronic, is constantly updated.
  • To ensure that standard correspondence formats for various stages of reservations is completed and maintained.
  • To continuously seek ways to maximise revenues and profits by up-selling other facilities and services.
  • Establish rapport with guests maintaining effective customer relationships and handle guest enquiries, requests either personally or over the phone.
  • Actively endeavour to seek and resolve guest complaints, where possible, exercise judgment and escalate it to the manager.
  • Answer reservations calls in a pleasant and courteous manner.
  • Based on the nature of the reservation required, check the availability and confirm the reservation.
  • To sort out and attach all correspondence with the respective advance reservation forms.
  • Preparing and ensuring all bookings are accurate and in line with SOP’s.
  • To inform other departments and follow up with regards to special instructions/facilities.

 

 


Job ID
262309
Job Title
Jnr Restaurant Reservationist
Employer Type
FT/PT
Province
Town/City
Cape Town
Salary Type
Monthly
Salary
R8000
Start Date
As soon as