Restaurant Reservationist

Karen Tupper Recruitment Date Job Posted: 08-Nov-2019

Location: Southern Suburbs, Cape Town

Popular Restaurant within a boutique hotel wishes to appoint a Restaurant Reservationist to optimize sales and profitability through an effective and efficient reservations process, whilst enhancing relationships with existing clients.

Minimum Requirements:

  • Grade 12
  • Diploma / Degree from a reputable hotel school
  • 2-3 years’ restaurant reservations experience
  • Previous junior sales or front of house experience
  • Good listening skills, professional and polite telephone manner
  • Ability to work quickly and accurately under pressure
  • Computer literacy  
  • Excellent customer care skills
  • Ability to deal with difficult calls in a calm and professional manner
  • Good timekeeping and reliability

Key Responsibilities include, but are not limited to:

  • Assist & maintain an efficient administration system within the department.
  • To maintain client database.
  • To ensure that an efficient and accurate filing system, both manual and electronic, is constantly updated.
  • To ensure that standard correspondence formats for various stages of reservations are completed and maintained.
  • To continuously seek ways to maximize revenues and profits by up-selling other facilities and services.
  • Establish rapport with guests maintaining effective customer relationships and handle guest inquiries, requests either personally or over the phone.
  • Actively endeavor to seek and resolve guest complaints, where possible, exercise judgment and escalate it to the manager.
  • Answer reservations call in a pleasant and courteous manner.
  • Based on the nature of the reservation required, check the availability and confirm the reservation.
  • To sort out and attach all correspondence with the respective advance reservation forms.
  • Preparing and ensuring all bookings are accurate and in line with SOP’s.
  • To inform other departments and follow up with regards to special instructions/facilities.

Please forward your cv in MS Word format and include a recent profile photo with contactable references.


Job ID
Job Title
Restaurant Reservationist
Southern Suburbs, Cape Town
Salary Type
R8 000.00
Start Date