Restaurant Reservationist

Karen Tupper Recruitment Date Job Posted: 08-Nov-2019

Location: Southern Suburbs, Cape Town

Popular Restaurant within a boutique hotel wishes to appoint a Restaurant Reservationist to optimize sales and profitability through an effective and efficient reservations process, whilst enhancing relationships with existing clients.

Minimum Requirements:

  • Grade 12
  • Diploma / Degree from a reputable hotel school
  • 2-3 years’ restaurant reservations experience
  • Previous junior sales or front of house experience
  • Good listening skills, professional and polite telephone manner
  • Ability to work quickly and accurately under pressure
  • Computer literacy  
  • Excellent customer care skills
  • Ability to deal with difficult calls in a calm and professional manner
  • Good timekeeping and reliability

Key Responsibilities include, but are not limited to:

  • Assist & maintain an efficient administration system within the department.
  • To maintain client database.
  • To ensure that an efficient and accurate filing system, both manual and electronic, is constantly updated.
  • To ensure that standard correspondence formats for various stages of reservations are completed and maintained.
  • To continuously seek ways to maximize revenues and profits by up-selling other facilities and services.
  • Establish rapport with guests maintaining effective customer relationships and handle guest inquiries, requests either personally or over the phone.
  • Actively endeavor to seek and resolve guest complaints, where possible, exercise judgment and escalate it to the manager.
  • Answer reservations call in a pleasant and courteous manner.
  • Based on the nature of the reservation required, check the availability and confirm the reservation.
  • To sort out and attach all correspondence with the respective advance reservation forms.
  • Preparing and ensuring all bookings are accurate and in line with SOP’s.
  • To inform other departments and follow up with regards to special instructions/facilities.

Please forward your cv in MS Word format and include a recent profile photo with contactable references.


Job ID
Job Title
Restaurant Reservationist
Southern Suburbs, Cape Town
Salary Type
R8 000.00
Start Date
Meet all the necessary requirements listed in the job description
Are eligible to live and work in the country specified in the job description