General Manager - voco by IHG (The Bank, Rosebank Johannesburg)

Date Job Posted: 05-Feb-2020

Location: Rosebank, Johannesburg

First and foremost a voco™ General Manager is relaxed and unstuffy which means at voco™ you can remove your tie:

  • Genuine, passionate and quick to connect with others.
  • Confident, energetic and perceptive to the needs of other high-achieving people.
  • Resourceful, willing to think differently and embrace change.
  • An inspirational leader that shows the way, empowers others and fosters a winning culture.
  • At voco™ everyone is a host and our General Managers are considered to be the chief hosts. You will be there for the guests and our voco™ team, but not hanging on their every word.
  • Has a high level of curiosity about the world, a thirst for knowledge and confidence to learn about local culture, languages, customs and politics while working internationally.
  • Has a winning mindset, always looking for ways to create a winning team and improve performance.

The General Manager will be responsible for:

  • Implementing, monitoring and maintaining consistent product and service standards across all departments, including housekeeping, maintenance, front desk/reception and any additional outlets
  • Managing department heads to ensure all functions are operating effectively and using any applicable operational standards
  • Ensuring guest feedback is encouraged, monitored and that action is taken on all aspects of the experience that need to improve, utilising IHGs systems and guest experience tools
  • Acting as the voco™ Chief host at the hotel – accountable for the overall delivery of the voco™ branded, upscale, unstuffy and thoughtful
    guest experience, knowing what your guests need and when, being there for them, not hanging on their every word.
  • Truly understanding the voco™ hotel brand and leading its execution, through upscale and unstuffy service with everyone being a host at voco™
  • Using guest loyalty to drive hotel performance through consistent and high quality loyalty recognition throughout the guest experience
  • Creating a culture where everyone is aware of the importance of loyalty to the business, understands the role they play in the success
    of IHG® Rewards Club and is confident with how their contributions are key to the success of the programme
  • Implementing, monitoring and maintaining consistent product and service standards for all voco™ life offerings at the hotel,
    while maximising sales and revenue
  • Ensuring all outlets are properly managed, operating effectively and using any applicable operational standard
  • Overseeing the hiring of the right people using the voco™ people profiles for the right roles, supporting the training of colleagues on the
    right skills, involving the team, communicating engagement and recognising great work
  • Using efficient, creative ways of working with the established staffing ratio to meet guest needs and demands of the moment 
  • Ensuring effective coaching and training is in place to build the skill and performance of colleagues and develop a strong internal
  • succession pipeline for each level within the hotel
  • Drawing on market knowledge and ensuring the hotel is making best use of social media for communications, public relations and to drive
    revenue utlising the voco™ branded social media guidance
  • Leveraging the brand in all selling aspects and providing clear direction to the team on sales and marketing strategies
  • Challenging the team to use market intelligence and trends to develop new business opportunities, grow existing accounts and think
    of ways to beat the competition in the identified market segments
  • Overseeing the execution of capital plans and asset management in the hotel
  • Analysing financials and challenging the finance team to understand what changes can be made to drive GOP and maximise ROI for owners’ equity

Click on the Link to Apply:


Job ID
Job Title
General Manager - voco by IHG (The Bank, Rosebank Johannesburg)
Employer Type
Rosebank, Johannesburg
Salary Type
Competitive with Company Benefits
Start Date
Position available from 1 March 2020