Operations Manager - Conference Centre/Guest House

Date Job Posted: 11-May-2022

Location: Edenvale

For a 4-star, well-known Conference Centre & Guest House in Edenvale, we are looking for a multi-talented Operations Manager.

The right person will have several years of hospitality experience in (preferably) the correct branch of this industry. He/she is passionate about service & has attention to detail. He/she will be fully computer literate and have knowledge of full Windows Office Suit and social media. Extensive knowledge of Semper, NightsBridge, Credit Card transactions and other payment methods is a must.

The job requires knowledge of month-end procedures, basic accounting & tight budgeting skills. Part of the job is also coordinating the maintenance of the properties – inside & out and this requires a pro-active approach. client & supplier relationships.

Good communication, problem-solving, complaint handling, expectation management and negotiation skills are a must to maintain and develop client & supplier relationships. Due to the nature of the business an affinity with technology, knowledge of Wi-Fi, Internet, LTE’s is a benefit and amazing time management skills a must.

Furthermore, a keen interest to learn and relay knowledge to staff is a strong advantage.

Working Hours:

  • Weekdays (8h00am – 17h00pm);
  • Stay until last client leaves (conference centre) and see each client at least once during their stay at the guest house;
  • Available on What’s App for clients, booking emails & ad hoc phone calls at all times unless arranged otherwise;
  • Adhoc evening and weekend duties when required (driven by bookings).

Responsibilities:

  • Marketing
    • Manage & evaluate relationship with Google Ad Words consultant;
    • Active Posting on social media with knowldge of privacy restrictions;
    • Coordinate the upkeep of company websites and listings on booking engines;
    • Developing & updating of specials on all search engines;
    • Maintaining of existing client relationships by regular interaction and requests for feedback;
  • Business Development
    • Organising or attending of small networking events/calling of existing clients;
    • Establishment of Service Level Agreements/Relationships with clients, coach current staff on client expectations, collect & collate client feedback;
    • Identifying growth opportunities (calling on potentials – physically & by phone/mail);
    • Arrange & attend client meetings /host site visits;
    • Maintaining supplier relationships & re-negotiate best deals.
  • General Management
    •  Ensure all decisions are made in the best interest of the company;
    • Main contact between Owner and Team;
    • Management and assistance to senior attendants in daily operations;
    • Customer complaint handling – take ownership;
    • Assist owner with strategic planning;
    • Oversee all elements of the daily operations;
    • Pro-active cleaning checks & general maintenance;
    • Assist guest house and conference centre with Health & Safety Compliance;
    • Assure that training re: First Aid/Fire Fighting & Health & Safety is current;
    • Check Insurance Schedules and add/remove items and cover where appropriate;
    • Facilitate re-certification of grading/liquor license/Health & Safety Certificates etc.
    • Oversee technical assistance to clients, liaise with IT contact to resolve IT/Internet & Wi-Fi issues.
    • Assist clients with copying/printing and other office support;
    • Order & manage stock for conference centre & guest house;
    • Check on service agreements with suppliers (laundry/hygiene services);
    • Communicate with accountant when necessary.
  • Daily Operations
    • Checking of daily conference & guest house operations – room set-up/reception/cleanliness;
    • Interact with clients during teatime & lunch;
    • Compiling of catering schedule;
    • Liaise with catering provider;
    • Decide on menu’s, provide feedback on menu’s, oversee presentation & daily food services (teatime & lunches);
    • Be available for business services;
    • Answer emails, quotes, phone calls from clients, suppliers;
    • Liaise with other guest houses with regards to accommodation requests;
    • Respond to communication from Booking.com, SA Venues etc.
  • Accounts & financial assistance
    • Assistance with Debt Collection, allocation of payments, running of Month-End;
    • Cost allocations and budgets – assist accountant with Profit &Loss accounts, query variations on previous months & budgets;
    • Verify charges NightBridge/Booking.com & other suppliers;
    • Manage subscription renewals and service contract with suppliers – month to month;
    • Instigate, manage & finalise Insurance claims (for example: Standard Bank).
  • Staffing
    • Managing of weekly staffing schedule, payment of salaries, HR assistance;
    • Recruiting new staff/ assess CV ‘s/ do reference checks, arrange & attend interviews, prepare for disciplinaries, warnings etc.;
    • Training of new staff on all elements of the business, maintaining standards by regular checks;
    • Liaise with external HR Consultants if so required.

Job ID
294681
Job Title
Operations Manager - Conference Centre/Guest House
FT/PT
Province
Town/City
Edenvale
Salary Type
Monthly
Salary
R12-15k (depending on experience)
Start Date
15 June 2022
Meet all the necessary requirements listed in the job description
Are eligible to live and work in the country specified in the job description